Lost items at Brussels Airport (Zaventem): what to do?

Brussels-Zaventem Airport (BRU) welcomes over 25 million passengers a year. It is also one of the main locations for lost items in Belgium. The procedure varies depending on exactly where you lost your belongings.

Public zone (before security)

If you lost your item in the publicly accessible area (arrivals hall, car parks, commercial zones before security), contact Brussels Airport's lost property service directly via brusselsairport.be. You can also call +32 2 753 77 53.

• Online form: brusselsairport.be → "Lost & Found"
• On-site: lost property office, level 0, arrivals hall
• Minimum storage period: 90 days

Secure zone (after Schengen checkpoint)

If you lost your item in the departure area (after security or customs), it is the Federal Airport Police that manages lost property. Call +32 2 206 20 11 or go to the police post in the secure zone.

On the plane

An item left on board must be reported directly to the airline, not to the airport. Contact your airline's customer service within 24 hours of landing — after that, the airline may transfer items to the airport or discard them.

• Brussels Airlines: brusselsairlines.com → Contact → Lost items
• Ryanair, EasyJet, Wizz Air: via their app or official website
• Thalys / Eurostar (Brussels-Midi station): follow SNCB procedure

In the car park or a taxi/shuttle

For an item left in a vehicle (taxi, shuttle bus, Uber to the airport), contact the service or app you used directly. For the official Brussels Airport car park, call +32 2 753 73 50.

eFinder tip for travellers

Post your listing on eFinder as soon as you realise the loss — even if you are still abroad. Other travellers present at the same time may have found your item and posted it on the platform. Include in your listing: flight number, date and time, and exact location (hall, gate, car park).